Information we may collect
- Name and phone number
- Email address (optional)
- Appointment preference (service, doctor, date, time)
- Optional messages you send through the contact form or the chat assistant
- Staff account information (for authorised clinic staff)
Why we use it
- Processing and confirming appointment requests
- Replying to your messages
- Authorised staff managing appointments and clinic operations
How it is handled
Only authorised clinic staff and doctors can see appointment and message information, through a password-protected dashboard. Information is kept only as long as needed for the purposes above. Please do not share detailed medical history in the chat assistant or contact form - share it in person or by phone instead.
If you use the chat assistant's AI replies, your typed messages are processed by Google's Gemini service to generate answers.
You can contact the clinic at any time with questions about the information you have submitted.
This policy should be reviewed and approved by the clinic before publishing. It is not legal certification of compliance with any specific law or regulation.